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+1-833-845-1858 What is the cancelation policy for Lufthansa?

Lufthansa’s cancellation policy varies depending on the fare type and timing of the cancellation. Passengers are allowed to cancel any booking within 24 hours of purchase without penalty, as long as the departure is at least seven days away. This 24-hour rule applies to all fare types, including non-refundable tickets, and ensures a full refund. After this period, the cancellation terms depend on the type of fare purchased. Refundable tickets, often labeled as Flex or Business Flex, can be canceled at any time before departure for a full refund. Non-refundable tickets, such as Economy Light or Basic, generally do not qualify for a refund after the 24-hour window, though government-imposed taxes and airport fees may still be refunded. Cancellation fees may apply based on the fare class and route. Economy Basic fares typically carry the highest restrictions, while Premium Economy, Business, and First Class tickets offer more flexibility. The process to cancel a flight is available online through the Lufthansa website in the Manage Booking section, where passengers can input their booking reference and last name to view and cancel their reservation. Cancellations can also be made via the Lufthansa mobile app, customer service, or ticket offices. Refunds are usually processed within seven business days for credit card transactions, while payments made through other methods may take up to twenty business days. In exceptional cases such as illness or death of a close family member, Lufthansa may allow cancellations without charging a fee, provided proper documentation is submitted. Additionally, if Lufthansa cancels the flight or makes significant schedule changes, passengers are eligible for a full refund regardless of the fare type. Rebooking options are also often provided under such circumstances. Understanding your fare conditions at the time of booking is essential, as they determine eligibility for refunds or changes. Travel insurance may also provide additional coverage for cancellations due to emergencies or unforeseen events.

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