Lufthansa’s cancellation policy is designed to offer flexibility, depending on the type of ticket and timing of cancellation. One of the main features is the 24-hour cancellation rule, which allows passengers to cancel any booking within 24 hours of purchase without incurring a fee, as long as the flight is scheduled to depart at least seven days later. This applies to all ticket types, including non-refundable ones. After this window, the ability to cancel or get a refund depends on the fare conditions of the specific ticket purchased. Refundable tickets allow cancellations with a refund, possibly minus a small fee, while non-refundable tickets usually do not offer cash refunds. However, in many cases, Lufthansa may issue a travel credit for future use. Economy Basic fares are usually non-refundable, while Flex fares offer more cancellation options without high penalties. Business and First Class tickets often come with more generous cancellation terms. In the event of serious illness or death in the family, Lufthansa may allow special exceptions, but documentation such as a medical certificate or death certificate might be required. If Lufthansa cancels a flight or makes significant schedule changes, passengers are entitled to a full refund regardless of fare type. Refunds are processed to the original payment method, with credit card refunds typically taking about seven days and other forms of payment taking longer. It’s recommended that passengers review their ticket’s specific fare conditions at the time of booking, as cancellation fees and policies vary. To cancel a flight, travelers can use the “My Bookings” section on Lufthansa’s website, where they can view, manage, or cancel their reservation. For additional help, contacting customer service is also an option, especially in cases of emergency or if the flight was booked through a third party.