+1-833-845-1858 Does Lufthansa compensate for cancelled flights?

+1-833-845-1858 Does Lufthansa compensate for cancelled flights?

Lufthansa may compensate passengers for canceled flights depending on the circumstances of the cancellation. Under European Union regulation EC 261/2004, passengers whose flights are canceled less than 14 days before departure may be entitled to financial compensation unless the cancellation was caused by extraordinary circumstances such as severe weather, political unrest, or air traffic control strikes. The amount of compensation varies based on the flight distance: up to 250 euros for flights under 1,500 kilometers, up to 400 euros for flights between 1,500 and 3,500 kilometers, and up to 600 euros for flights over 3,500 kilometers. However, if Lufthansa offers an alternative flight that departs and arrives within certain time limits compared to the original flight, the compensation amount may be reduced or not owed. Passengers are entitled to care during the delay or cancellation, including meals, refreshments, accommodation if necessary, and transport between the airport and hotel. Lufthansa must also offer a full refund or rebooking on an alternative flight at the earliest opportunity. If the cancellation is notified more than 14 days before departure, no financial compensation is usually due, but passengers still have the right to a refund or rebooking. To claim compensation, passengers should contact Lufthansa with their booking details and keep all relevant documents. Refund processing and compensation claims can take several weeks. In cases of extraordinary circumstances, Lufthansa is exempt from paying compensation but still must assist passengers with care and rebooking options. Passengers booking through third parties should usually claim compensation through the agency or website where they booked. Knowing these rights helps passengers understand when they are eligible for compensation and what Lufthansa’s responsibilities are in the event of a canceled flight.

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