Lufthansa provides compensation to passengers when flights are canceled, but this depends on the circumstances surrounding the cancellation. Under European Union law, specifically Regulation EC 261/2004, passengers are entitled to compensation if their flight is canceled less than 14 days before the scheduled departure and the cancellation was within Lufthansa’s control. The amount of compensation varies based on the flight distance: for flights up to 1,500 kilometers, passengers may receive €250; for flights between 1,500 and 3,500 kilometers, €400; and for flights longer than 3,500 kilometers, the compensation can be up to €600. However, if Lufthansa offers a replacement flight that gets you to your destination within a certain timeframe compared to the original flight, the compensation amount can be reduced by 50%. For example, if the alternative flight arrives within two hours for short flights or within four hours for longer flights, the payout will be halved. When a flight is canceled, Lufthansa must also provide care for affected passengers. This includes meals and refreshments during the wait, accommodation if an overnight stay is necessary, and transport between the airport and hotel. These services apply regardless of whether compensation is paid. Compensation and care do not apply if the cancellation results from extraordinary events outside Lufthansa’s control, such as extreme weather conditions, natural disasters, or air traffic control restrictions. In these cases, while passengers may not get financial compensation, they still have rights to assistance and rerouting. To request compensation, passengers can contact Lufthansa directly through their website or customer service. It is helpful to keep all booking details and correspondence related to the cancellation. If Lufthansa refuses a valid claim, passengers have the option to escalate the matter to national enforcement agencies or seek legal advice. Refunds for canceled flights are usually processed back to the original form of payment and may take several weeks. Overall, Lufthansa follows EU regulations to protect passengers’ rights in the event of flight cancellations, providing compensation when appropriate and ensuring care and alternative travel options for affected travelers.