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+1-833-845-1858 Does Lufthansa compensate for cancelled flights?

Lufthansa does provide compensation for canceled flights, but the eligibility and amount depend on several factors, including the timing of the cancellation, the reason for the disruption, and the flight's distance. According to European Union regulations, specifically EU Regulation 261/2004, passengers are entitled to compensation when their flight is canceled within 14 days of the scheduled departure date. However, this is contingent on whether the cancellation is within the airline's control or due to extraordinary circumstances. If the cancellation is caused by reasons within Lufthansa’s control, such as operational issues or technical problems, compensation is typically due. The compensation amount is determined by the flight distance. For flights of less than 1,500 kilometers, passengers may receive up to €250. For flights between 1,500 and 3,500 kilometers, compensation can increase to €400. For longer flights exceeding 3,500 kilometers, passengers may be entitled to €600. These amounts are designed to compensate passengers for the inconvenience caused by the cancellation and significant delays. If a flight is canceled, Lufthansa must offer passengers the option of either a full refund or rebooking on an alternative flight. If a passenger chooses a refund, they will be reimbursed for the full ticket price, including any unused portions. On the other hand, if rebooking is preferred, Lufthansa must accommodate the passenger on another flight, either as soon as possible or at a later date, depending on availability. However, if the cancellation is caused by extraordinary circumstances like extreme weather conditions, strikes, or airport closures, Lufthansa is not required to provide compensation, although it must still offer assistance. This assistance includes meals, refreshments, and, if necessary, hotel accommodations and transportation if an overnight stay is required due to the disruption. Passengers are also entitled to compensation in cases where their canceled flight results in a significant delay. For example, if the new flight reaches the final destination with a delay of more than three hours compared to the original arrival time, compensation may be applicable, depending on the flight's distance. Additionally, even if the flight is canceled more than 14 days before departure, if the rebooked flight causes a significant delay, passengers may still be entitled to compensation. In such cases, Lufthansa is required to compensate for the inconvenience caused by the long delay. For passengers with travel insurance, whether purchased through Lufthansa or another provider, they may also be able to claim additional expenses related to the cancellation, such as hotel stays or transportation fees. Claims for compensation can be submitted via Lufthansa’s website, where passengers can provide necessary flight details and documentation. If Lufthansa fails to provide compensation or adequately address a claim, passengers have the option to contact consumer protection agencies or file complaints with the relevant aviation authorities. In conclusion, Lufthansa compensates passengers for canceled flights under certain conditions, particularly when the cancellation is due to issues within the airline’s control. The compensation amount is determined by the flight distance and the delay incurred. Passengers are also entitled to a full refund or rebooking on another flight, depending on their preferences. However, in cases of extraordinary circumstances, compensation may not be applicable, but Lufthansa is still required to provide care and support during the disruption.

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