Lufthansa compensates passengers for canceled flights under certain conditions defined by European Union Regulation EC 261/2004. This regulation applies to all flights departing from an EU country and to flights arriving in the EU operated by an EU airline, including Lufthansa. If Lufthansa cancels a flight and informs the passenger less than 14 days before the scheduled departure, the passenger may be entitled to compensation unless the cancellation was due to extraordinary circumstances beyond the airline’s control, such as severe weather conditions, air traffic control strikes, political unrest, or security threats. Compensation amounts are determined by the flight distance: €250 for flights up to 1,500 kilometers, €400 for flights between 1,500 and 3,500 kilometers, and €600 for flights over 3,500 kilometers. If the airline offers an alternative flight that results in a short delay to the final destination, the compensation amount may be reduced by 50 percent. In addition to financial compensation, Lufthansa is required to offer passengers a choice between a full refund of the unused ticket or an alternative flight to their final destination under comparable transport conditions. If the new flight involves a long wait, the airline must provide care and assistance, which includes meals and refreshments during the delay, hotel accommodation if an overnight stay becomes necessary, and transport between the airport and the hotel. Passengers also have the right to two free phone calls, emails, or faxes during the waiting time. If a passenger experiences additional expenses due to the flight cancellation and those services were not provided by Lufthansa, they may submit receipts to request reimbursement. The airline is not obligated to pay compensation if the passenger was informed of the cancellation more than 14 days before the flight or if the flight was canceled due to events that Lufthansa could not reasonably avoid. In such cases, the airline must still provide a refund or rebooking option, but financial compensation is not required. Passengers must submit a compensation claim through Lufthansa’s official customer service channels, either online or by contacting their support center. Claims should include booking references, flight details, and any supporting documents such as receipts or proof of additional expenses. Lufthansa will review the claim and respond within a reasonable time frame, and if approved, the compensation is usually paid by bank transfer. The regulation is intended to ensure that passengers are treated fairly and compensated appropriately when their travel plans are disrupted without sufficient notice. Lufthansa complies with these rules and has procedures in place to handle compensation claims efficiently. Passengers are encouraged to keep all travel documents and records of communication with the airline to support their claims. In summary, Lufthansa compensates passengers for canceled flights under EU rules when the cancellation is within the airline’s control and occurs with short notice. The amount depends on flight distance and delay length, and passengers may also receive care services or reimbursement for reasonable costs during the disruption.