Lufthansa compensates passengers for canceled flights under specific conditions based on European Union Regulation 261/2004, which protects air travelers in the EU. If a Lufthansa flight is canceled and the passenger is informed less than 14 days before the scheduled departure, the passenger may be eligible for financial compensation unless the cancellation was caused by extraordinary circumstances beyond the airline’s control. Extraordinary circumstances include severe weather conditions, political unrest, natural disasters, strikes not involving the airline staff, security risks, and air traffic control restrictions. If the reason for cancellation is within the airline’s control, such as operational issues or crew problems, then compensation is usually granted. The compensation amount depends on the flight distance. For flights up to 1,500 kilometers, the compensation is €250. For flights within the EU over 1,500 kilometers and for all other flights between 1,500 and 3,500 kilometers, the compensation is €400. For flights over 3,500 kilometers between an EU and a non-EU airport, passengers may receive €600. However, if Lufthansa offers an alternative flight that allows the passenger to reach the final destination with a delay of less than two, three, or four hours, depending on distance, the compensation may be reduced by 50%. In addition to compensation, Lufthansa is required to provide care and assistance during the waiting period. This includes meals, refreshments, and two phone calls or emails. If the passenger must wait overnight, the airline must provide hotel accommodation and transportation between the airport and the hotel. These services are offered even if the cancellation is caused by extraordinary circumstances. If the passenger no longer wishes to travel due to the cancellation, Lufthansa must offer a full refund for the unused portion of the ticket, and if relevant, for the used portion if the flight no longer serves any purpose related to the passenger’s original travel plan. If the passenger chooses to continue the journey, Lufthansa must arrange an alternative flight under comparable conditions at the earliest opportunity. Passengers may also claim reimbursement for additional reasonable expenses such as meals, taxis, or overnight stays if these were not directly provided by the airline, as long as receipts are submitted. To claim compensation, passengers can submit a request directly through Lufthansa’s website or customer service, providing flight details, proof of booking, and documentation of the delay or cancellation. It is important to keep boarding passes, receipts, and all related communication as evidence. The time for processing compensation claims may vary, but passengers are advised to follow up if they do not receive a timely response. This regulation applies to all Lufthansa flights departing from an EU airport or arriving in the EU on a Lufthansa-operated flight. If a passenger’s flight is canceled and they meet the eligibility criteria, they have a legal right to compensation and care. Lufthansa follows this regulation in most cases, ensuring that passengers receive the required support and reimbursement where applicable.