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+1-833-845-1858 Does Lufthansa compensate for cancelled flights?

Lufthansa does provide compensation for canceled flights under certain conditions according to European Union regulations. If a flight is canceled less than 14 days before the scheduled departure and the cancellation is not caused by extraordinary circumstances such as severe weather, strikes, or political instability, passengers may be eligible for compensation. The amount of compensation depends on the distance of the flight. For flights up to 1,500 kilometers, the compensation is €250. For flights between 1,500 and 3,500 kilometers, it is €400, and for flights over 3,500 kilometers, passengers can receive €600. However, if Lufthansa offers an alternative flight that arrives within a certain time frame compared to the original flight, the compensation amount may be reduced by 50%. Besides monetary compensation, Lufthansa must provide assistance to affected passengers. This includes meals and refreshments based on the waiting time, hotel accommodation if an overnight stay is necessary, transportation between the hotel and the airport, and two free phone calls or emails. If the cancellation causes a delay of at least five hours, passengers have the option to cancel their trip and request a full refund for the unused portion of their ticket and any part of the journey already made if the purpose of the trip is no longer served. If passengers are informed of the cancellation more than 14 days in advance, Lufthansa is not required to pay financial compensation but must still offer a refund or an alternative flight. To claim compensation, passengers need to provide booking details, flight information, and any supporting documents like boarding passes. Claims can be submitted directly to Lufthansa’s customer service. It is advisable to keep copies of all communications and documentation. Processing times for claims may vary, especially if the airline investigates the cancellation reasons. If a claim is denied, passengers can escalate the matter to the national enforcement authority or use alternative dispute resolution services. Overall, Lufthansa compensates passengers for canceled flights when the airline is responsible, and the cancellation does not fall under extraordinary circumstances, ensuring travelers receive their legal rights in such situations.

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