To file a claim with Aeromexico, you need to follow specific steps depending on the issue you experienced, such as flight delays, cancellations, lost or damaged baggage, or other service problems. For flight disruptions like delays over three hours, cancellations, or denied boarding, start by contacting Aeromexico’s customer service either by phone or through their website. You should submit your claim within 30 days of the incident. When filing, provide your flight details, including flight number and date, and clearly explain the problem. Keep any receipts or documents related to extra expenses caused by the disruption, as these will support your claim.

If your issue involves baggage that was lost, delayed, or damaged, report it immediately. At the airport, visit the Aeromexico baggage service desk to file a Property Irregularity Report (PIR). If you notice the problem after leaving the airport, you can file a report on the airline’s website. For delayed baggage, keep receipts for essential items you had to buy, as you may be reimbursed. In cases of lost baggage, compensation can usually be requested after 21 days if the bag remains missing. Photos of damaged baggage and receipts for repairs or replacements will be helpful in these cases.

For complaints related to customer service or other experiences, you can send a detailed written complaint through Aeromexico’s official communication channels. In your message, explain the issue clearly, provide your booking reference and flight information, and specify the outcome you seek. Attaching any supporting documents or evidence will strengthen your case.

When submitting a claim or complaint, make sure to include all relevant details such as booking references, flight dates, ticket numbers, and any receipts related to additional costs. Also, keep copies of all communication with the airline.

After you have filed your claim, monitor your email or phone for responses from Aeromexico. If you do not receive feedback within the expected time, it’s advisable to follow up with customer service. Clear and polite communication can help move the process along.

Filing a claim promptly and providing thorough documentation increases your chances of a successful resolution. Whether your issue is related to flight problems, baggage, or service complaints, Aeromexico has processes in place to address customer concerns and offer compensation or solutions where appropriate.