Filing a claim with Aeromexico depends on the type of problem you encountered, such as lost or damaged baggage, flight delays or cancellations, or other service issues. The key to a smooth claims process is acting quickly and providing all the necessary information and documents to support your case.

If your baggage is lost, delayed, or damaged, you should report it as soon as possible. At the airport, go directly to the Aeromexico baggage service desk and fill out a Property Irregularity Report (PIR). This report is essential because it officially records your problem and allows the airline to track your baggage. If you have already left the airport, you can file your claim online on Aeromexico’s official website under the lost and found section. You will need to provide details like your booking reference, flight number, and a description of your baggage. In some cases, you may also contact Aeromexico by email or phone to report your baggage issue. Keeping all baggage tags, receipts, and any communication from the airline will help support your claim.

For flight delays or cancellations, you should contact Aeromexico’s customer service as soon as you become aware of the disruption. When you call or email, have your flight details ready, such as your reservation number and original flight information. Clearly explain your situation and what kind of compensation or assistance you expect. Aeromexico usually reviews and responds to such claims within a few weeks. If your flight was canceled by the airline, you are entitled to a refund or rebooking without extra charges.

If you experienced other problems with your Aeromexico service, such as poor treatment from staff, booking errors, or issues during your trip, you can also file a complaint. Send an email to the customer relations department, explaining the situation in detail. Include dates, times, flight numbers, and any other relevant information to help them investigate. Be sure to provide your contact details so they can get back to you.

Supporting documents are very important when filing any claim. You should gather your ticket or booking confirmation, boarding passes, baggage claim tags, receipts for any expenses you had because of the issue (such as meals or accommodations), and any photos of damaged items. The clearer and more complete your documentation is, the easier it will be for Aeromexico to process your claim and for you to get a fair resolution.

After submitting your claim, keep track of it by noting down any reference numbers or confirmation emails. If you do not hear back within a reasonable time, follow up with the airline politely and provide your claim information. Keep records of every call or email you send and receive, including names of representatives you speak with.

In summary, filing a claim with Aeromexico requires quick action, clear communication, and thorough documentation. Whether your problem involves baggage, flights, or customer service, following the proper channels increases the chances of a satisfactory outcome. If your claim is delayed or denied, you might consider seeking help from consumer protection agencies or legal advice to explore further options.