Filing a claim with Aeromexico is a straightforward process that you can do if you have experienced issues such as lost baggage, flight delays, cancellations, or other service problems. The first step is to gather all your relevant documents, including your boarding pass, ticket, baggage claim tags, and any receipts related to expenses caused by the issue. If your baggage is lost or damaged, report it immediately at the airport’s Aeromexico baggage service desk before leaving the airport. This helps start the claim process quickly. For claims related to flight delays, cancellations, or other inconveniences, you can submit your claim online through the Aeromexico website by accessing the “Customer Service” or “Claims” section. There, you will find a form to fill out with details about your flight, personal information, and a description of the issue you faced. Be sure to provide clear and complete information to avoid delays in processing. If you prefer, you can also contact Aeromexico customer service by phone or visit one of their ticket offices to get assistance with your claim. After submitting your claim, Aeromexico will review the information and may request additional documents or details to verify your case. This process can take several days or weeks depending on the complexity of the claim. Keep track of your claim reference number to follow up if needed. For baggage claims, Aeromexico will try to locate your lost items and deliver them to you if found. If the baggage is declared lost, you may be eligible for compensation based on the airline’s policies. In cases of flight disruptions, compensation or refunds depend on the cause of the problem and the ticket rules. It is important to file your claim as soon as possible, ideally within a few days of the incident, to increase your chances of a positive resolution. Always keep copies of all communications and documents related to your claim. If you are not satisfied with the response from Aeromexico, you may escalate the issue to aviation authorities or consumer protection agencies in your country. Overall, filing a claim with Aeromexico involves gathering your documents, reporting the problem quickly, submitting a detailed claim online or by phone, and following up until the issue is resolved. This process helps ensure you receive proper compensation or assistance for any inconvenience experienced during your travel.