Aeromexico offers refunds on tickets under certain conditions, and whether you can get your money back depends largely on the type of fare you purchased and the timing of your cancellation. Generally, Aeromexico’s tickets fall into refundable and non-refundable categories. Non-refundable fares, which often include basic and standard economy tickets, do not usually qualify for a cash refund if you decide to cancel your flight. Instead, if you cancel, you might only be eligible for a credit voucher or travel credit to use for future flights, depending on the airline’s policies at the time of cancellation. It is important to note that these non-refundable fares still allow for a full refund if the cancellation is made within 24 hours of booking, provided your flight is at least seven days away. This 24-hour grace period is a common practice among many airlines and gives passengers a brief window to change their minds without losing their money.

For passengers who purchase flexible or refundable fares, Aeromexico provides the option to receive a full refund if they cancel their trip. These fare types are generally more expensive but come with the benefit of added flexibility. If you have such a ticket, you can request a refund either through the airline’s website or by contacting Aeromexico customer service. The refund will typically be processed back to the original form of payment. Processing times for refunds can vary but usually take between one and two weeks, depending on the payment method used. If you paid by credit or debit card, the refund is often faster compared to payments made in cash or other forms.

The refund process with Aeromexico can be initiated online by managing your booking through the official website, where you can select the option to cancel and request a refund. Alternatively, you may call the customer service hotline for assistance. For bookings made through travel agencies or third-party websites, it is important to contact the agency directly, as they usually handle cancellations and refunds. The 24-hour cancellation rule may not apply when tickets are booked through third parties, and refund policies might differ.

If Aeromexico cancels your flight, you are entitled to a full refund regardless of the fare type. This means even if you purchased a non-refundable ticket, the airline must refund your money if the cancellation was initiated by them. In these situations, Aeromexico may also offer the option to rebook on another flight or receive travel vouchers, but the cash refund remains your right if you prefer.

Overall, understanding Aeromexico’s refund policy requires knowing your fare type and the timing of your cancellation. Non-refundable tickets generally do not get money back after the initial 24-hour window, but flexible tickets do allow refunds. Canceling within 24 hours of booking gives you a full refund no matter the fare, as long as your departure is at least seven days later. Refunds usually take several days to process, and the best way to initiate a refund is through the airline’s official channels. Passengers who booked through third parties should coordinate with their agency. In all cases, staying informed about the specific terms attached to your ticket and following the correct refund request procedure will ensure a smoother experience.