You can get a refund on Aeromexico tickets depending on the fare type and timing of your cancellation. Aeromexico offers different fare classes, some of which are refundable and others non-refundable. Basic and promotional fares are usually non-refundable, meaning if you cancel, you will not get your money back, though sometimes you may receive a travel credit or voucher for future use. Flexible fares allow refunds either as a credit or back to the original form of payment.

Aeromexico has a 24-hour cancellation policy. If you cancel within 24 hours of booking and the flight is at least seven days away, you are eligible for a full refund regardless of fare type. This policy helps passengers who change their minds shortly after purchasing a ticket.

To request a refund, you can cancel your booking online through Aeromexico’s website by logging into your account and selecting your trip. After cancellation, if your fare is refundable or eligible for a refund, you can choose to receive your money back or a credit. If you booked through a travel agency, you must contact them directly to process any refunds.

Refund processing times vary depending on payment method. Refunds to credit or debit cards typically take about one to two weeks to appear. Cash payments or checks may take longer, sometimes up to several weeks. Aeromexico processes refunds as soon as possible but delays can occur during busy travel periods.

In cases where Aeromexico cancels the flight or there is a major schedule change, passengers are generally entitled to a refund even on non-refundable tickets. You can also request a refund if your flight is significantly delayed or you are unable to travel due to circumstances beyond your control.

If you need help with the refund process, you can contact Aeromexico customer service by phone or visit an Aeromexico counter at the airport. Having your booking reference and personal identification ready will make the process smoother.

Overall, whether you get a refund depends on the fare conditions, timing of your cancellation, and the reason for canceling. Understanding the terms of your ticket and Aeromexico’s policies helps you know when a refund is possible and how to request it.