Aeromexico’s cancellation policy depends mainly on how soon you cancel and the type of ticket you purchased. If you cancel within 24 hours of booking and your flight is scheduled at least seven days later, you can cancel without paying any fees. This applies to most ticket types but does not include group bookings, tickets purchased with miles, or reservations made through third-party sellers. After this 24-hour period, the cancellation rules change depending on your fare class.

For passengers with Basic, Classic, AM+, or Comfort fare tickets, cancellations usually are not refundable, and changes are not allowed. These fares are designed to be less flexible and more budget-friendly, so once you decide to cancel after the 24-hour grace period, you will generally lose the full amount paid for the ticket. On the other hand, if you bought a Flexible or Premier fare, you have the option to cancel your flight at any time before departure without penalty, meaning you can get a full refund or change your flight without extra charges.

If a passenger fails to cancel and simply does not show up for their flight, Aeromexico will consider the ticket forfeited. This means there is no refund or credit offered for no-shows, so it’s important to cancel your booking if you cannot travel. However, in certain extraordinary circumstances such as serious illness, a death in the family, or government-imposed travel restrictions, Aeromexico may allow exceptions to the cancellation fees. Passengers must provide valid proof or documentation for these situations to be considered.

When the airline itself cancels a flight, passengers are entitled to a full refund or can choose to reschedule their trip on a different flight at no additional cost. This protects travelers from losing money when changes happen outside their control. Refunds for cancellations are returned to the original form of payment. If you paid with a credit or debit card, refunds usually take about one to two weeks to process. Cash refunds or payments made through other methods might take longer, sometimes up to 20 or 25 business days.

If you cancel within 24 hours before your flight’s departure, Aeromexico may charge a cancellation fee. These fees vary depending on the fare and can range between $100 and $400. For some tickets, instead of a refund, the airline may issue an electronic voucher. This voucher is usually worth 115% of the ticket price excluding taxes and can be used for future travel with Aeromexico. Vouchers are typically valid for one year from the date they are issued.

It’s crucial to carefully review the terms and conditions tied to your specific ticket before booking. This helps you understand the cancellation options and any fees you might face. Knowing these details allows you to choose a fare that fits your travel plans and budget. Overall, Aeromexico’s cancellation policy aims to balance flexibility for passengers who pay more for flexible fares while encouraging early decisions for lower-cost tickets. Always check your booking confirmation and Aeromexico’s official rules to avoid surprises if your plans change.