Singapore Airlines has a structured cancellation policy that varies depending on the fare type, class of service, and timing of the cancellation. For all tickets, passengers are allowed to cancel their booking within 24 hours of purchase for a full refund, as long as the booking was made at least seven days before the scheduled departure. This applies to all fare classes, including the least flexible ones. After the 24-hour period, the refund rules depend on the fare purchased. Fully refundable tickets, which are typically in the higher fare categories such as Flexi or Business Saver and Business Flexi, allow passengers to cancel their flight at any time before departure and receive a full refund to their original payment method. Non-refundable fares, such as Economy Lite, are more restrictive and usually do not offer a refund if canceled beyond the 24-hour grace period. However, in most cases, passengers can still request a refund of the government-imposed taxes and fees for the unused portion of the ticket. For mid-range fares such as Economy Standard and Economy Value, cancellation may be permitted with a cancellation fee, and the rest of the ticket value may be converted into a credit for future travel, valid within a specific period.

Passengers who have booked award flights using KrisFlyer miles may also cancel their booking, but this usually requires a redeposit fee to return the miles to the account. The fee can vary depending on the route and the passenger’s KrisFlyer membership tier. In cases where Singapore Airlines cancels a flight or there is a significant schedule change that affects the passenger’s travel plans, a full refund is offered regardless of the fare type. This includes disruptions caused by operational issues, route suspensions, or external factors like border restrictions. In such cases, Singapore Airlines typically gives the option to either rebook at no extra charge or request a full refund. Refunds are processed promptly, usually within seven business days if paid by credit card, and may take up to twenty business days for other payment methods.

Cancellations and refund requests can be made online through the Singapore Airlines website or mobile app by accessing the Manage Booking feature. It can also be done through customer service or at the ticketing office if necessary. It is important for passengers to read the fare conditions attached to their ticket before canceling, as different routes and ticket types may have different rules. For travelers seeking more flexibility, purchasing a higher-tier fare that allows cancellations without penalty may be worthwhile. Additionally, in cases of medical emergencies, death of a passenger or close family member, or other exceptional circumstances, Singapore Airlines may review requests for refunds or changes on a case-by-case basis with supporting documents. Overall, Singapore Airlines offers a cancellation policy that aims to provide options based on fare type while maintaining clear guidelines for handling changes and refunds.