Singapore Airlines’ cancellation policy depends on the type of ticket purchased and the timing of the cancellation. For flights to or from the United States, passengers can cancel their reservation within 24 hours of booking for a full refund, provided the booking was made at least seven days before departure. This 24-hour risk-free cancellation applies to all fare types booked directly through Singapore Airlines.
Refundable tickets offer the most flexibility. Passengers can cancel these tickets at any time before the flight and receive a full refund to their original payment method. Refund processing usually takes up to seven business days but may vary depending on bank processing times.
Non-refundable tickets have stricter rules. If a passenger cancels a non-refundable ticket, only the taxes and fees are refunded; the base fare is not returned. However, if Singapore Airlines cancels the flight, passengers are entitled to a full refund regardless of ticket type.
For tickets booked with KrisFlyer miles, cancellation fees depend on the award type. Saver awards require a redeposit fee of seventy-five dollars, while Advantage awards have a fee of fifty dollars. These fees are waived if the flight is canceled by the airline.
If a passenger does not show up for a flight without canceling, Singapore Airlines charges a no-show fee. The fee varies by class of service, approximately one hundred dollars for Economy, two hundred for Premium Economy, and three hundred for Business and First Class. The fee is charged to the credit card used for booking.
Passengers can cancel flights by visiting the Manage Booking section on the Singapore Airlines website. If the ticket was booked through a travel agent or third-party website, cancellation must be handled through those channels.
In special circumstances such as medical emergencies or the death of a passenger or immediate family member, the airline may waive cancellation fees. Passengers must provide appropriate documentation to request an exception.
In summary, Singapore Airlines allows free cancellation within 24 hours of booking for eligible flights, full refunds on refundable tickets, limited refunds on non-refundable tickets, and charges fees for award ticket redeposits and no-shows. Understanding these rules helps travelers avoid unexpected costs when changing or canceling plans.