If your JetBlue flight is canceled, the airline offers several solutions depending on the cause of the cancellation. First, you are entitled to a full refund to your original payment method, even if your ticket was non-refundable. You may also choose to be rebooked on the next available JetBlue flight at no extra cost. In some cases, JetBlue may try to arrange a flight with another airline if it helps you reach your destination faster. If the cancellation was within JetBlue’s control, like mechanical problems or staffing issues, you might receive compensation. This could be in the form of travel credits—$50 if the flight is canceled within four hours of departure, and $100 if it’s canceled after the scheduled departure time. If the cancellation causes a long wait, you might also receive a meal voucher. If an overnight stay is needed due to the cancellation, JetBlue may provide hotel accommodations and ground transportation.

JetBlue also offers compensation for long delays caused by issues under their control. For delays of one to two hours, you may receive a $25 credit. For delays of two to four hours, the credit is $50. If your delay is between four and six hours, you might receive a credit equal to your one-way fare. For delays of more than six hours, you could get a credit equal to your round-trip fare. If your flight qualifies for compensation, JetBlue usually sends an email within seven days of the scheduled flight. If you don’t receive anything, you can contact JetBlue’s customer service to request the compensation you’re owed.

It’s important to know that if the cancellation is due to something outside JetBlue’s control, such as bad weather or air traffic restrictions, you may not receive extra compensation, but you can still get a refund or be rebooked. JetBlue generally does not cover expenses like meals or hotels in these situations unless clearly stated in their policy. Keeping your receipts and all travel documents is helpful in case you need to file a claim. In general, JetBlue tries to assist affected passengers quickly and fairly, and they offer several options to help you continue your travel or recover your costs when possible.