When JetBlue cancels your flight, they will automatically try to book you on the next available flight at no extra cost. If there are no suitable JetBlue flights, they may arrange for you to fly with a partner airline without additional fees. If they cannot rebook you within two hours of your original departure time, you are eligible for a full refund to the original form of payment.
If the cancellation is due to reasons within JetBlue’s control and no alternative flight is available within one hour, you may receive travel credits as compensation. The amount of the credit depends on how close to departure the cancellation happens: a $50 credit if the cancellation is within four hours of the flight time, or a $100 credit if the cancellation occurs after the scheduled departure time. These credits can be used toward future JetBlue travel.
For delays caused by cancellations, if you are delayed for three hours or more, JetBlue will provide a $12 meal voucher. If the delay causes you to stay overnight, the airline will provide hotel accommodations and transportation to and from the hotel. If accommodations are unavailable, they may reimburse reasonable lodging costs when you submit receipts within ten days.
For controllable delays, JetBlue also offers travel credits depending on the length of the delay: $50 for delays between three and four hours, $100 for four to five hours, $150 for five to six hours, and $200 for delays longer than six hours. These credits are good for future travel with JetBlue.
JetBlue usually informs passengers about compensation eligibility via email within a week after the scheduled flight. If you booked through a third party, you might need to contact JetBlue directly to claim any compensation.
In summary, JetBlue provides rebooking options, refunds, meal vouchers, hotel stays, and travel credits if your flight is canceled. Understanding these options helps you know what to expect and how to proceed if your flight is canceled.