WestJet Airlines has a cancellation policy designed to offer passengers flexibility while reflecting the fare type and booking conditions. One of the key features of WestJet’s cancellation rules is the 24-hour risk-free cancellation period. This allows customers who book directly with WestJet to cancel their reservation within 24 hours of purchase for a full refund, provided the flight is scheduled to depart at least seven days after booking. This policy applies across all fare types and gives travelers a short window to change their minds without penalty. Beyond the initial 24 hours, the cancellation terms vary based on the fare purchased. WestJet offers several fare categories including Economy (Econo), Premium Economy, Business, and Flex fares, each with different cancellation and refund options.

For refundable fares, such as Flex and certain Business Class tickets, passengers can cancel their flights up to the departure time and receive a full refund to their original payment method without cancellation fees. These fares are more expensive but provide greater flexibility and peace of mind. Economy fares are typically non-refundable or refundable with a cancellation fee. When cancelling a non-refundable Economy fare, WestJet often provides a travel credit for the value of the ticket, minus any applicable cancellation fees. This credit can be used toward future WestJet bookings and is usually valid for a year from the date of cancellation. The exact cancellation fee and credit validity depend on the specific fare rules and route.

Passengers can cancel their flights through WestJet’s website, mobile app, customer service centers, or at airport counters. The website and app provide a convenient and fast way to manage cancellations and rebook flights if desired. WestJet encourages customers to use these digital channels for a smoother experience. If WestJet cancels a flight due to operational reasons, weather, or other factors, passengers are entitled to a full refund or may choose to be rebooked on an alternative flight without extra charges. The airline communicates any cancellations or schedule changes via email or SMS, allowing passengers to respond quickly and manage their travel plans accordingly.

WestJet also allows cancellations for award travel booked with WestJet Dollars or other loyalty currencies. When award flights are canceled, the points or credits are usually returned to the passenger’s account, subject to the airline’s terms and conditions. Taxes and fees paid with cash or credit cards are also typically refundable. Elite members of WestJet’s loyalty program may receive additional benefits such as reduced cancellation fees or extended refund eligibility.

Refund processing times depend on the original form of payment but typically take several business days for credit card refunds. Other payment methods may require longer processing times. WestJet advises customers to keep all booking details, receipts, and cancellation confirmations for record-keeping and easier follow-up if needed. It is important to carefully review the fare rules at the time of purchase, especially for promotional or discounted tickets that might have stricter cancellation policies.

In summary, WestJet offers a cancellation policy that combines flexibility for refundable and higher-tier fares with travel credit options for non-refundable tickets. The 24-hour risk-free cancellation window and the ability to cancel or change bookings through multiple channels make it easier for passengers to adapt their travel plans. WestJet’s policy balances customer convenience with fare class conditions, ensuring that most travelers can find an option suited to their needs.