Lufthansa provides compensation for flight cancellations in accordance with European Union Regulation EC261, which applies to flights departing from or arriving in the EU. Passengers may be eligible for compensation if they are informed of the cancellation less than 14 days before departure and if the cancellation is not caused by extraordinary circumstances beyond the airline’s control, such as severe weather, political unrest, or security threats. When eligible, compensation is based on the flight distance and the length of delay in reaching the final destination. For flights up to 1,500 kilometers, compensation is typically set at a standard rate. For flights between 1,500 and 3,500 kilometers, the amount is higher, and for long-haul flights over 3,500 kilometers, passengers may receive the maximum compensation amount permitted under the regulation. If Lufthansa offers an alternative flight that allows the passenger to reach their destination with minimal delay, the compensation may be reduced by half. Compensation is separate from refunds or rebooking options. Passengers also have the right to receive care from the airline, including meals, refreshments, and hotel accommodations if necessary, depending on the delay’s duration. If a flight is canceled, Lufthansa usually offers a choice between a full refund of the unused portion of the ticket or rebooking on an alternative flight. Claims can be submitted directly to Lufthansa through their official service channels. To process a claim, passengers should keep booking information, communication from the airline, and any related receipts. Lufthansa is responsible for assessing each case based on the specific situation and applicable laws. If a passenger disagrees with the airline’s response or does not receive a reply, they may escalate the complaint to a national enforcement body within the European Union. The regulation ensures that passengers are protected in the event of unexpected disruptions and that airlines remain accountable for cancellations within their control. Lufthansa’s obligation to compensate depends on timing, cause, and passenger notification. If the cancellation was communicated early enough or due to uncontrollable events, compensation may not be provided, but care and assistance are still required. Lufthansa adheres to this legal framework to manage cancellations fairly and transparently. Passengers are advised to review their rights under EC261, especially when traveling within or to the European Union, so they understand what to expect in case of cancellation. Lufthansa’s policy is part of a broader effort to ensure passenger satisfaction and comply with European air travel standards. Knowing the conditions under which compensation is owed helps travelers seek what they are entitled to and simplifies the process of handling canceled flights.