Lufthansa provides compensation for flight cancellations under certain conditions, primarily based on the guidelines set by the European Union Regulation EC 261/2004. This regulation protects air passengers and outlines their rights when flights are canceled, delayed, or denied boarding. If Lufthansa cancels a flight, passengers may be eligible for compensation if the cancellation occurs less than 14 days before the scheduled departure and is not caused by extraordinary circumstances. Extraordinary circumstances can include severe weather, political unrest, security threats, air traffic control strikes, or other situations beyond the airline’s control. In such cases, Lufthansa is still responsible for providing care and assistance such as meals, hotel accommodations, and rebooking options, but they are not required to pay financial compensation. If the cancellation is within the airline’s control, passengers may receive financial compensation. The amount is based on the distance of the flight: for flights of 1,500 kilometers or less, compensation is €250; for flights between 1,500 and 3,500 kilometers, the amount is €400; and for flights over 3,500 kilometers, the compensation can be up to €600. However, these amounts may be reduced by 50 percent if the airline offers a rebooked flight that arrives at the final destination within a specific timeframe similar to the original schedule. For example, if a replacement flight arrives no more than two hours late for short distances or no more than four hours late for long distances, the compensation may be halved. Additionally, passengers are entitled to choose between a full refund of the ticket cost or re-routing to their final destination at the earliest opportunity. Lufthansa may also allow rebooking for a later date convenient to the passenger, depending on availability. The airline must also provide assistance at the airport, such as food, refreshments, hotel accommodation if necessary, transportation to and from the hotel, and access to communication. To claim compensation, passengers must submit a request to Lufthansa, typically through their official customer service or website, including all relevant flight information, booking references, and any supporting documents. The airline then reviews the claim and determines whether compensation is due. It is important for passengers to keep records of all communications and expenses related to the cancellation. Lufthansa evaluates each claim individually and responds accordingly. In cases where the airline refuses compensation, passengers may escalate their claim to a national enforcement body or seek legal assistance. In summary, Lufthansa compensates passengers for cancellations when the airline is at fault and the flight disruption meets the conditions outlined in EU regulations. Knowing your rights and the procedures involved helps ensure that affected travelers receive the support and compensation they are entitled to.