Qatar Airways does not offer a universal free cancellation policy. However, it provides a 24-hour cancellation window for bookings made directly through its official channels. If you cancel within 24 hours of booking and your flight is at least seven days away, you are entitled to a full refund, regardless of the fare type. This policy applies to tickets purchased via Qatar Airways' website or mobile app. Bookings made through third-party agents or using miles, travel credits, or gift vouchers are not eligible for this 24-hour refund option.

After the initial 24-hour period, the refund eligibility depends on the fare type and the timing of the cancellation. Refundable fares, such as Economy Comfort, Business Elite, and First Class Elite, allow for a full refund, though cancellation fees may apply depending on the fare conditions. Non-refundable fares, like Economy Lite, typically do not offer refunds on the base fare after the 24-hour window. However, passengers may receive a travel voucher or credit for future travel, minus any applicable cancellation fees. Taxes and certain fees may still be refundable, depending on government regulations and route.

In cases where Qatar Airways cancels a flight, passengers are entitled to a full refund or the option to rebook without additional charges. Special circumstances, such as serious illness or death of an immediate family member, may allow for a waiver of cancellation fees if proper documentation is provided.

To cancel a flight, passengers can use the "Manage Booking" feature on Qatar Airways' website or mobile app, contact customer service, or visit a ticket office. If the reservation was made through a travel agent or third-party website, the cancellation must be processed through them.

Refunds are generally processed back to the original payment method. For credit card purchases, it may take about seven to ten business days. For other forms of payment, such as cash or bank transfers, it could take up to 20 business days.

In summary, while Qatar Airways does not have a universal free cancellation policy, it offers a 24-hour cancellation window for direct bookings, allowing for a full refund if the conditions are met. After this period, refund eligibility depends on the fare type and timing of the cancellation. Understanding the fare rules and acting promptly can help passengers avoid fees and secure the best refund option available.