Yes, Qatar Airways offers a free cancellation policy under specific conditions. This policy allows passengers to cancel their flight bookings within 24 hours of purchase and receive a full refund, provided certain criteria are met.
The 24-hour free cancellation policy applies only to tickets booked directly through Qatar Airways, either via their official website, mobile app, or customer service. Bookings made through third-party travel agencies or online platforms are not eligible for this policy. Additionally, the policy is applicable only if the scheduled departure date is at least seven days away from the booking date. If the flight is within seven days of booking, the 24-hour free cancellation policy does not apply.
It's important to note that the 24-hour free cancellation policy is available for both refundable and non-refundable tickets. However, certain types of bookings are excluded from this policy. Tickets purchased using Future Travel Credits, e-gift vouchers, or frequent flyer miles are not eligible for a full refund under this policy. Additionally, group bookings with more than nine passengers are not covered by the 24-hour free cancellation policy.
To initiate a cancellation under this policy, you must contact Qatar Airways within 24 hours of booking. The refund will be processed to the original form of payment used during the booking. For credit card payments, the refund typically takes 7 to 10 business days to reflect in your account. If the payment was made via cash or check, the refund may take up to 20 business days.
In summary, Qatar Airways' free cancellation policy offers passengers the opportunity to cancel their bookings within 24 hours of purchase and receive a full refund, provided the booking was made directly with the airline, the departure is at least seven days away, and the ticket type is eligible. It's crucial to review the specific terms and conditions associated with your booking to ensure you qualify for this policy.