Yes, Qatar Airways offers a free cancellation policy under specific conditions.
If you book a flight directly with Qatar Airways and cancel within 24 hours of booking, you are eligible for a full refund, provided your scheduled departure is at least seven days away. This policy applies to both refundable and non-refundable tickets. However, it does not apply to tickets booked using Future Travel Credits, e-gift vouchers, or frequent flyer miles, nor to group bookings with more than nine passengers.
After the 24-hour window, the refund eligibility and amount depend on your fare class. Refundable fares, such as Economy Comfort, Business Elite, and First Class Elite, generally allow for full refunds minus any applicable cancellation fees. Non-refundable fares, including Economy Classic, Economy Convenience, Business Lite, Business Classic, and Business Comfort, typically do not offer cash refunds. However, Qatar Airways may provide a travel voucher for future use, which is valid for one year from the date of issuance.
In exceptional circumstances, such as medical emergencies, death of a close relative, or significant flight schedule changes initiated by the airline, Qatar Airways may waive cancellation fees and offer a full refund if you provide appropriate documentation. (skyfarez.com)
Refunds are generally processed within 7 to 14 business days, depending on the payment method and the passenger's bank or credit card company. (returnpolicy.com)
To cancel your flight and request a refund, you can do so online via the Qatar Airways website, by contacting their customer service, visiting a ticketing office, or through the travel agency where you booked.
In summary, while Qatar Airways does offer a free cancellation policy under specific conditions, your eligibility and the process involved depend on the fare type, timing of the cancellation, and specific circumstances surrounding your situation.