Yes, you can get your money back from Aeromexico, but whether you receive a refund depends on the type of ticket you purchased and the timing of your cancellation. If you bought a refundable ticket, such as flexible or premium fares, you can cancel and request a full refund. Cancelling refundable tickets within 24 hours of booking guarantees a full refund, and even after that period, you may still get a refund, although cancellation fees could apply. For non-refundable tickets like Basic, Classic, AM+, and Comfort fares, a full refund is only possible if you cancel within 24 hours of booking. After this window, these tickets generally do not qualify for refunds, but Aeromexico may offer a travel credit or voucher for future use, minus any cancellation fees.

To cancel your flight and request a refund, you can do so online through Aeromexico’s official website by accessing your booking, or by contacting their customer service directly. If you booked through a travel agent, you must contact the agent to manage cancellations and refunds. Once your refund request is approved, credit card refunds usually take about seven to ten business days to process, while cash or check refunds may take twenty to twenty-five business days. Some customers report longer delays, sometimes requiring follow-up with the airline or disputing charges with their credit card provider.

If Aeromexico cancels your flight or makes significant changes to your itinerary, you are entitled to a full refund regardless of the fare type. In special situations like serious illness or death in the family, the airline may waive cancellation fees if you provide appropriate documentation.

In summary, Aeromexico does allow refunds under certain conditions, primarily based on your ticket type and when you cancel. Refundable tickets offer the easiest path to getting your money back, while non-refundable tickets have stricter rules and may only provide travel credits after the 24-hour cancellation window. Understanding the fare rules and acting quickly can help you secure a refund or credit from Aeromexico.