You can get your money back from Aeromexico, but whether you receive a refund depends on the type of ticket you bought and when you cancel. Aeromexico offers different fare classes, and each has its own cancellation and refund rules. If you purchased a fully refundable ticket, such as flexible or premium fares, you are eligible to cancel your flight and get a full refund back to your original payment method. These fares are generally more expensive but provide the most flexibility in case your plans change.

For most other tickets, including economy or discounted fares like basic, classic, or AM+, the tickets are usually non-refundable. If you cancel one of these tickets, you typically will not receive a cash refund but may get an electronic credit or voucher to use for future travel with Aeromexico. This credit is often valid for a set period, such as one year, and you may have to pay a cancellation fee that varies depending on your fare and route.

Aeromexico also offers a 24-hour risk-free cancellation policy for flights booked directly on their official website in the U.S. This means if you cancel within 24 hours of booking and your flight is at least seven days away, you can receive a full refund regardless of your ticket type. This gives passengers a brief window to change their minds without penalty.

If you cancel after the 24-hour window, refundable tickets can still be canceled with a refund minus any applicable fees. Non-refundable tickets will usually only get a credit for future use, and cancellation fees will apply. It’s important to read the fare rules carefully before booking to understand your cancellation rights.

To request a refund, you can go to the Aeromexico website and use the “Manage Booking” section to cancel your flight and submit your refund request. Alternatively, you can contact Aeromexico’s customer service by phone. If you booked through a travel agent or third-party website, you should contact them directly to handle the refund process.

Refunds usually take about one to two weeks to process if paid by credit card, but cash payments or other methods may take longer. Some passengers have experienced delays in receiving refunds, especially during busy periods or due to the airline’s processing backlogs. If you encounter a long wait, contacting customer service or filing a dispute with your credit card company can sometimes help speed things up.

In summary, getting your money back from Aeromexico depends mainly on the ticket type and timing of cancellation. Fully refundable tickets offer the easiest way to get a refund, while discounted or basic tickets often result in travel credits rather than cash refunds. The 24-hour risk-free cancellation window provides an important opportunity for a full refund if you act quickly. Being aware of these rules can help you make informed decisions and manage your travel plans with less stress.