Aeroméxico allows passengers to receive a full refund if they cancel their ticket within 24 hours of booking, provided the departure is at least seven days away. This policy applies to most fare types when purchased directly through Aeroméxico’s website or official channels. After the 24-hour window, eligibility for a refund depends on the fare type. Flexible fares are generally refundable, including Flexible Classic, AM Plus Flexible, and Premier Flexible options. Non-refundable fares, such as Basic, Classic, or AM Plus non-flexible, usually do not qualify for cash refunds but may offer a travel credit after deducting a cancellation fee. These credits are typically valid for up to one year from the original booking date. If Aeroméxico cancels your flight or makes a significant change to the schedule, you are entitled to a full refund regardless of fare type. Refunds are issued to the original form of payment and usually take 7 to 20 business days, depending on the method used. Refunds to credit cards tend to be quicker than those to debit cards or bank accounts. In cases involving medical emergencies, natural disasters, or government travel restrictions, the airline may consider refund requests or waive fees if valid documentation is provided. Refund requests can be submitted through the airline’s website, mobile app, customer service line, airport counter, or travel agency, depending on where the ticket was purchased. Refund processing may take longer if the purchase was made through a third party. If a refund is denied or delayed, passengers sometimes file disputes with their payment provider. It is recommended to cancel through the same method used to book the ticket. Overall, passengers can get their money back from Aeroméxico under certain conditions, mainly within 24 hours of purchase or if the ticket is refundable. For non-refundable tickets, compensation is generally offered as a travel voucher after applicable deductions.