Getting your money back from Aeromexico depends on several factors such as the type of ticket you purchased, the reason for the refund, and the airline’s policies. If you bought a refundable ticket, you can usually get a full refund by contacting Aeromexico’s customer service or through the website. Non-refundable tickets typically do not allow refunds unless there is a flight cancellation, schedule change by the airline, or other special circumstances. In cases where Aeromexico cancels your flight or makes a significant schedule change, you are entitled to a refund even if you purchased a non-refundable ticket. If you need to cancel your flight, Aeromexico often charges a cancellation fee, and the remaining amount may be refunded or issued as a credit for future travel, depending on the fare rules. Refund requests must generally be submitted through the airline’s official channels, either online or by calling customer support. It is important to have your booking reference and personal details ready when making a refund request. Refund processing times vary but usually take several weeks. If your ticket was purchased through a travel agency or a third-party website, you may need to contact them directly to handle the refund. Refund eligibility can also be affected by government regulations, especially in cases of flight disruptions due to weather, strikes, or emergencies. During special situations like the COVID-19 pandemic, Aeromexico and many airlines adjusted their refund and change policies, sometimes offering vouchers or credits instead of cash refunds. Checking the latest refund policy on Aeromexico’s official website or contacting customer service is advisable to understand your current options. If you paid by credit card, the refund is typically credited back to the same card. If you used cash or other payment methods, the airline will guide you on how the refund will be processed. Keep in mind that some fees, such as service charges or booking fees, might not be refundable. If you face difficulties in getting a refund from Aeromexico, you can escalate the issue by contacting aviation consumer protection agencies or using online dispute resolution platforms. Always keep all your travel documents, receipts, and correspondence with the airline as proof in case you need to make a claim. In summary, getting a refund from Aeromexico is possible depending on your ticket type and the reason for cancellation. Refunds for refundable tickets are straightforward, but non-refundable tickets usually have more restrictions. Flight cancellations or significant changes by the airline generally guarantee a refund. Processing times vary, and contacting the airline directly is the best way to start the refund process. Be prepared with your booking details and check for any applicable fees. If you purchased your ticket through a third party, reach out to them for assistance. Keeping all relevant information organized will help if you need to escalate your refund request. Overall, while Aeromexico offers refunds under certain conditions, understanding their policy and acting promptly is essential for a smooth refund experience.