Getting your money back from Aeromexico depends on several factors including the type of ticket you purchased, the reason for the refund request, and the timing of your request. Aeromexico generally allows refunds for refundable tickets. If your ticket is refundable, you can request a refund either through their website, customer service, or the travel agency where you purchased the ticket. If your ticket is non-refundable, refunds are usually not granted except under special circumstances such as flight cancellations by the airline, significant schedule changes, or government travel restrictions. In cases where Aeromexico cancels the flight, they typically offer a full refund or the option to change your travel dates without extra charges. If you decide not to travel and your ticket is non-refundable, you might still be eligible for a credit or voucher to use on a future flight instead of a cash refund. During the refund process, you will be asked to provide your booking reference and personal details to verify your identity and booking information. Aeromexico usually processes refunds within a certain timeframe, but this can vary depending on the payment method and the volume of refund requests. It is important to keep in mind that refunds may take several weeks to appear on your original payment method. If you bought your ticket through a travel agency or a third party, you might need to contact them directly for the refund instead of Aeromexico. Refund policies may also differ for tickets purchased with points or miles from frequent flyer programs. Aeromexico’s policies can change, especially due to exceptional situations like the COVID-19 pandemic, where more flexible refund and change options have been introduced. To improve your chances of a smooth refund process, act quickly and provide all necessary documentation such as proof of purchase and identification. If you encounter difficulties or delays, contacting Aeromexico’s customer service directly by phone or email can help clarify your situation. In some cases, travelers have reported that persistence and polite communication have helped expedite their refunds. It is always a good idea to read the specific terms and conditions attached to your ticket at the time of purchase. Keep records of all communications with Aeromexico and any confirmations you receive related to your refund request. This documentation will be useful if you need to escalate the issue or file a complaint. Lastly, if your refund request is denied and you believe it is unfair, you can seek assistance from consumer protection agencies or dispute the charge with your credit card provider. Overall, while Aeromexico does offer refunds under certain conditions, the ease and speed of getting your money back depend largely on the ticket type, the timing, and the reason for cancellation. Being informed about their refund policies and acting promptly will give you the best chance of recovering your funds.