To contact Singapore Changi Airport’s customer service, you have several convenient options tailored to your needs—whether you’re seeking flight information, reporting a lost item, requesting special assistance, or providing feedback. For urgent inquiries, start by calling the airport’s 24-hour Customer Hotline at +65 6595 6868 (international callers) or 6595-6868 (if you’re calling from within Singapore). This hotline is managed by a dedicated team who can assist with general queries, terminal services, directions, parking, airport facilities, and airline contact information. When calling, be prepared with your flight details (airline, flight number, date and time of travel) and specific location within the airport, if your inquiry is location-based. For assistance with lost and found items, dial the same hotline or email the dedicated Lost & Found department at lostandfound@changiairport.com. Include a detailed description of the lost item, date and time you last saw it, flight or location details, and your contact information. The team will guide you on the retrieval process or file a report on your behalf. If you have accessibility needs—for example, if you’re travelling with reduced mobility, impaired vision, or any other special requirement—email specialassistance@changiairport.com at least 48 hours before your flight. Provide your flight itinerary, the nature of assistance needed, and any relevant documentation (e.g. medical certificate) so that the airport’s Special Assistance team can coordinate wheelchairs, priority boarding, accessible toilets, escorts, or guide services. For nonurgent written inquiries or feedback, use the general email address contact@changiairport.com. To ensure timely processing, include your full name, email address, travel date, terminal used (T1–T4), and a clear description of your enquiry or feedback. If you wish to send physical mail, address your letter to “Customer Experience, Changi Airport Group, P.O. Box 168, Changi Airport Post Office, Singapore 918149.” Changi Airport is also active on social media channels—tweet them at @ChangiAirport on Twitter, connect via Singapore Changi Airport on Facebook, or message them on Instagram at @changiairport. These accounts often respond within business hours and are useful for real-time updates, flight advice, or simple queries. For travellers requiring assistance in other languages, Changi’s customer service team can handle inquiries in English, Mandarin, Malay, or Tamil; when you call the hotline or email, specify your preferred language so your request can be routed accordingly. If you prefer self-service options, check Changi’s website at www.changiairport.com, which features a comprehensive “Help Center” managed by AI support. You can search FAQs on topics such as baggage, immigration, parking, terminal facilities, lounges, retail and dining, and airport security. The site also includes a live chat option during select hours and downloadable contact forms for special needs requests and corporate bookings. Be mindful of the time zone when contacting from overseas—Singapore is on Singapore Standard Time (SGT, UTC+8). Finally, if you’re arriving unexpectedly late or facing travel disruptions—such as flight delays or missed connections—approach the Customer Service Desks located in each arrivals hall (Terminals 1, 2, 3, and 4). These desks are staffed 24/7 and can offer immediate help including guidance, rebooking support, lodging references, and on‑site aid. By using the hotline, email options, website tools, social media channels, and in‑person desks, you’ll have all bases covered to reach Changi Airport’s helpful staff and resolve your query efficiently.