Breeze Airways allows passengers to request refunds under certain conditions, but the refund policy depends on whether the cancellation is voluntary or involuntary and the type of ticket purchased. If a passenger cancels their flight voluntarily, Breeze generally does not offer a traditional cash refund. Instead, passengers receive BreezePoints equal to the unused value of their ticket. These BreezePoints can be used for future travel with Breeze Airways and remain valid for 24 months from the date they are issued. BreezePoints are credited to the customer’s Breeze account and are non-transferable, meaning they cannot be exchanged for cash or transferred to another person. This refund method is standard for most voluntary cancellations because Breeze is a low-cost carrier and often sells non-refundable tickets.

In cases where Breeze Airways cancels the flight or makes a significant schedule change, passengers have more options. If the cancellation is due to reasons within the airline’s control, such as operational issues or changes in scheduling, customers can choose to be rebooked on the next available Breeze flight at no additional charge. Alternatively, they can request a full refund to their original method of payment. Another option in such cases is to accept BreezePoints for future travel instead of a cash refund. These options give passengers flexibility and help ensure that they are not left without recourse when flights are canceled involuntarily.

The processing time for refunds to the original payment method usually takes between seven and ten business days. However, depending on the payment type, it might take longer for the refund to appear on the customer’s bank or credit card statement. Credit card refunds often show up after one billing cycle, while debit card refunds may take three to five business days following processing. Breeze advises passengers to be patient during this period, as payment processors and banks also affect the timing.

For special cases such as medical emergencies, family bereavement, or other unexpected events, Breeze Airways may consider offering refunds or travel credits. Passengers must provide valid documentation, such as a doctor’s note or death certificate, to support their claim. These requests are handled on a case-by-case basis, and the airline has the discretion to approve or deny the refund or credit depending on the situation.

To request a refund, passengers can contact Breeze Airways through multiple channels. One common method is by sending a text message to the airline’s Guest Empowerment Team, who handles customer service issues. Alternatively, passengers can send an email outlining their refund request. Breeze also provides an online refund request form on their website, allowing customers to submit their information and ticket details directly. For formal communication or written requests, customers can mail their refund requests to Breeze Airways’ corporate office. It is important to note that if the ticket was purchased through a third-party travel agency or website, the refund request must be made through that agency, as Breeze typically does not process third-party refunds directly.

In summary, Breeze Airways offers refunds primarily in the form of BreezePoints for voluntary cancellations, with limited circumstances where a full cash refund is possible. Involuntary cancellations by the airline provide passengers with more flexibility, including the option of a full refund. Refund processing times vary depending on the payment method, and special situations may qualify for exceptions if documented properly. Knowing these details helps passengers understand their options and how to proceed with a refund request when needed.