Breeze Airways offers refund options that depend on the timing of your cancellation and the circumstances involved. One of the key policies is the 24-hour risk-free cancellation window. If you cancel your booking within 24 hours of purchase and your flight is scheduled to depart at least seven days later, you qualify for a full refund to your original payment method. This policy applies to all fare types, giving travelers an opportunity to change their plans or correct mistakes without penalty. It is important to act quickly within this window because after 24 hours, the refund rules change significantly.

If Breeze Airways cancels your flight for reasons within their control, such as operational issues or schedule changes, you are entitled to a full refund. You can also choose to rebook on the next available flight without any extra charge. This ensures that passengers are not left stranded or forced to pay additional fees when the airline is responsible for cancellations. Breeze typically notifies passengers by email or through their app, offering options to manage the change.

Outside the 24-hour risk-free cancellation period, refunds to the original payment method are generally not available unless the flight is canceled by the airline. For voluntary cancellations made by the passenger after this window, Breeze provides travel credits called BreezePoints instead of cash refunds. These BreezePoints are usually equal to the amount paid for the ticket, minus any fees for additional services like baggage or seat upgrades. BreezePoints can be used to book future flights with Breeze Airways and are valid for 24 months from the date they are issued. This travel credit system offers some flexibility, allowing passengers to recover the value of their ticket for future travel rather than losing the entire amount.

In some exceptional cases, Breeze may consider refunding the ticket or issuing BreezePoints for cancellations due to emergencies such as medical issues or family bereavement. Passengers requesting refunds under these circumstances need to provide appropriate documentation, like a doctor’s note or a death certificate, along with a formal explanation. Approval is at Breeze’s discretion, and while a full refund is not guaranteed, they may offer travel credit as a gesture of goodwill.

It’s important to note that Breeze Airways does not refund fees for ancillary services such as checked baggage, seat assignments, or pet fees, even if you cancel your flight. Also, if you fail to check in or board your flight on time, typically at least 15 minutes before departure, you risk losing the fare paid without any refund or credit.

To request a refund or travel credit, passengers can go to the Breeze Airways website or use the mobile app. By accessing the “My Trips” section, you can locate your booking and select the option to cancel and request a refund if eligible. If your ticket qualifies for a refund to your original payment method, it will be processed accordingly. Otherwise, BreezePoints will be credited to your loyalty account for future use.

In summary, Breeze Airways offers a clear refund policy with a 24-hour risk-free cancellation period for full refunds, full refunds for airline-initiated cancellations, and travel credits for most other cancellations made by passengers after the initial window. Understanding these policies helps travelers know when and how they can recover the cost of their tickets and plan accordingly.