Getting a refund on Aeromexico tickets depends largely on the type of fare you purchased and the timing of your cancellation. Aeromexico has clear policies that distinguish refundable tickets from non-refundable ones. If you cancel your ticket within 24 hours of booking and your flight is scheduled to depart at least seven days later, you are entitled to a full refund regardless of the fare type. This rule applies to all tickets bought directly from Aeromexico and is designed to give travelers a short window to change their minds without penalty.

For passengers who purchased refundable fares, such as flexible or premium tickets, it is possible to cancel at any time before the flight and receive a full refund. These tickets typically cost more but offer greater flexibility, allowing changes or cancellations with little to no fee. When you cancel a refundable ticket, the refund is usually processed back to the original payment method, such as a credit card. The timeframe for processing refunds may vary but generally takes about a week to ten business days.

On the other hand, non-refundable tickets, which include most basic economy and promotional fares, generally do not qualify for cash refunds after the 24-hour cancellation window has passed. If you cancel such tickets, Aeromexico may offer a travel credit instead of a refund. This credit can be used toward future flights, usually within one year of the original booking date. It is important to use the credit before it expires, or it will be forfeited. Non-refundable fares are the most restrictive, so travelers should carefully consider their plans before purchasing.

If Aeromexico cancels your flight or makes a significant schedule change, you are entitled to a full refund regardless of the fare class. This includes situations where the airline cannot operate the flight or has to delay it by several hours. In such cases, you can request a refund even if you hold a non-refundable ticket. This policy protects passengers from losing money due to circumstances beyond their control.

To request a refund, customers who booked directly with Aeromexico should contact the airline’s customer service by phone, email, or through their official website. If the ticket was purchased through a travel agency or third-party booking platform, refund requests must be made through those channels, as Aeromexico cannot process refunds for tickets sold by other sellers.

Refund processing times vary depending on the payment method. Refunds to credit or debit cards typically take seven to ten business days, while refunds via other payment forms, such as cash or check, may take longer. Aeromexico aims to handle refunds promptly, but delays can occur, especially during busy travel seasons.

In certain special circumstances like medical emergencies or government travel restrictions, Aeromexico may grant refunds or waive cancellation fees. Passengers will usually need to provide supporting documents to qualify for these exceptions. If you miss your flight without canceling or notifying the airline in advance, you generally will not be eligible for any refund.

In summary, whether you can get a refund on Aeromexico tickets depends on your fare type, how soon you cancel after booking, and any changes made by the airline. Understanding the fare conditions and acting quickly can help you secure a refund or credit if your plans change. Always check the ticket rules before purchase and contact customer service as soon as possible if you need to cancel or request a refund.