If you want to get a refund from Iberia, it is important to understand their refund policy and the conditions that apply. Iberia offers refunds depending on the type of ticket you purchased and the reason for your refund request. For example, if you bought a flexible ticket or added the option to make your ticket flexible, you are more likely to qualify for a refund. However, most basic tickets, such as non-refundable or discounted fares, usually cannot be refunded. In these cases, Iberia might offer a voucher or credit instead of cash.

If your flight was canceled or delayed by more than three hours, you are entitled to request a full refund or ask for a new flight. This rule applies regardless of the ticket type, and it is part of Iberia’s commitment to passenger rights. To request a refund, you can visit Iberia’s official website and fill out the refund form. Make sure to provide your booking details and the reason for your refund request.

In some special cases, like if you need to cancel because of serious illness or a death in the family, Iberia may approve a refund after you send the required documents, such as a medical certificate or a death certificate. Always check the refund rules carefully before making your request, as Iberia’s policy can differ depending on your country and the ticket conditions.

If you bought your ticket through a travel agency, you should contact the agency directly to ask for a refund. The agency will handle the refund process with Iberia on your behalf. If the agency does not respond or you face difficulties, Iberia’s customer service can assist you, but they will usually ask you to start with the agency first.

Refunds from Iberia usually take between one and two weeks to process, but this timing depends on the payment method you used. If you paid with a credit card, the money should return to your account within 7 to 14 business days. Keep in mind that some fees, such as booking or management fees, may not be refundable unless your flight was canceled or delayed.

If you need help during the refund process, you can contact Iberia customer service by phone, email, or through their social media channels. Many customers find social media platforms like Twitter or Facebook useful for quick replies. You can also visit an Iberia office at the airport for in-person assistance.

In summary, getting a refund from Iberia depends on your ticket type and the reason for canceling or changing your flight. Flexible tickets and canceled flights usually qualify for refunds, while non-refundable fares may only get vouchers. Always check the refund policy carefully and follow the correct steps when submitting your refund request. Having your booking details and any required documents ready will help speed up the process. By understanding Iberia’s refund rules and acting quickly, you can increase your chances of receiving your refund without problems.