+1-833-845-1858 What is the LATAM cancellation policy?

+1-833-845-1858 What is the LATAM cancellation policy?

LATAM Airlines has a cancellation policy that depends on the type of ticket purchased, the location of the purchase, and how soon the flight is scheduled. For tickets bought directly through LATAM's website, app, sales office, or call center, the airline offers a 24-hour free cancellation policy, as long as the booking was made at least seven days before departure. During this period, passengers can cancel their flights and receive a full refund to their original payment method. This rule applies regardless of the ticket type, but it does not apply if the ticket was booked through a third-party website or travel agency. After the 24-hour period, the refund and cancellation options depend on the fare type. Refundable tickets can be canceled at any time before the flight for a refund, usually with no or minimal cancellation fee. Non-refundable fares, such as Promo or Light fares, may not allow cash refunds after the 24-hour window, but passengers may receive credit in the form of a LATAM voucher or LATAM Wallet balance, minus applicable fees. Cancellation rules can vary by country. For example, in Brazil, the 24-hour cancellation rule is enforced by law, and passengers can cancel without penalty under the same conditions. In Chile, tickets canceled within 48 hours of booking and at least seven days before the flight may be refunded with a small fee. In countries like Peru and Ecuador, a cancellation fee of around 10% applies if the cancellation is made 72 hours before departure. LATAM also allows refunds or free rebooking if the airline cancels or significantly changes a flight. In such cases, passengers may receive full refunds for unused parts of their journey, including taxes and extra services like seat selection or baggage. If you choose to reschedule, LATAM usually gives up to 12 months from the original purchase date to use the flight credit. In special situations, such as medical emergencies, death, or major travel restrictions, LATAM may offer flexible cancellation options, including full refunds or the ability to change the date without paying extra fees, depending on the documentation provided. Refunds made to a credit or debit card usually take 7 to 10 business days, while refunds through cash or bank transfer may take up to 20 days. LATAM Wallet credits may appear more quickly and can be used for future bookings. To cancel a flight, passengers can go to the “My Trips” section of the LATAM website, call customer service, visit a sales office, or contact their travel agent if the booking was not made directly. Overall, LATAM’s cancellation policy provides flexibility within the first 24 hours for most direct bookings, while other cancellations depend on the fare type and local regulations. Passengers are encouraged to check the specific rules that apply to their ticket before making changes.

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