Breeze Airways offers a flexible and customer-friendly cancellation policy. Passengers can cancel or change their flights without paying any fees as long as it is done at least 15 minutes before the scheduled departure. This policy applies to most fare types, except for some deeply discounted "No Flex Fares" which have more limited options. If a flight is canceled within 24 hours of booking and at least seven days before departure, customers are entitled to a full refund to the original form of payment. After the 24-hour window, cancellations made more than 15 minutes before departure will result in the fare being converted into BreezePoints, which are credits valid for 24 months and can be used for future travel. The amount of BreezePoints issued may vary depending on how far in advance the cancellation is made. If the airline cancels or significantly delays a flight by two hours or more, passengers are entitled to a full refund or can choose to be rebooked on another flight. Breeze may also provide travel credit as compensation in such cases. Add-on services like seat selection, baggage, and pets are generally non-refundable but may also be credited as BreezePoints if canceled in time. It is important to cancel or change a flight at least 15 minutes before departure, as failing to do so results in forfeiting the entire ticket value. Breeze does not handle cancellations over the phone, but changes and cancellations can be made easily through the Breeze Airways app or website under the "My Trips" section. Refunds to a credit or debit card can take up to 10 business days to process. Overall, Breeze’s cancellation policy is designed to be simple, low-hassle, and focused on providing credit for future travel rather than charging penalties for changes.