Breeze Airways has a flexible cancellation policy designed to give passengers options, depending on the fare type and when they cancel. If you cancel your ticket within 24 hours of booking and your flight is at least seven days away, you will receive a full refund to your original form of payment, regardless of the fare class. After this period, Breeze does not offer refunds for most tickets, but instead gives travel credits known as BreezePoints. These points are equal to the base value of your canceled flight and can be used for future bookings. BreezePoints are valid for 24 months from the date of issue, giving you time to rebook when you’re ready.

For basic fares like the “No Flex” option, the cancellation credit depends on how far in advance you cancel. If canceled more than 60 days before the flight, you receive a full credit. If canceled 15 to 60 days before, you receive 50% credit. If you cancel between one hour and 14 days before departure, you get 25% credit. No credit is given if you cancel less than an hour before departure. “Nice,” “Nicer,” and “Nicest” fare bundles provide better flexibility. These allow cancellations up to one hour before the flight, and you receive full credit in BreezePoints. The “Nicer” and “Nicest” options also include refundable versions where you may request a full refund to your original payment method, depending on the specific fare you purchased.

If Breeze cancels your flight or significantly changes your schedule, you are entitled to a full refund or the option to rebook on another flight. This applies to all fare types. If the airline’s change causes you to miss a connection or affects your travel plans significantly, Breeze may offer compensation or hotel accommodation in certain situations. However, Breeze does not operate a customer service phone line, so all cancellation or refund requests must be submitted through their website, mobile app, or online chat. Refunds and credits usually take a few days to process, but delays are possible depending on volume and case review.

In cases of unexpected emergencies such as serious illness or family situations, Breeze may review your case individually and offer a refund or credit, even if your ticket would normally be non-refundable. Supporting documents may be required to process these special requests. It’s important to review your fare conditions before booking and to cancel or make changes as early as possible to maximize your refund or credit options. Always keep track of your confirmation emails and cancellation notices for future reference.

In summary, Breeze Airways allows cancellation with varying outcomes based on your fare type and timing. Early cancellations offer full credit or refunds, while last-minute cancellations on low-cost fares offer little to no value back. More flexible fares give travelers better cancellation benefits, and all support is handled online.