Lufthansa's cancellation policy varies depending on the fare type and timing of the cancellation. All passengers are eligible for a full refund if they cancel their booking within 24 hours of purchase, provided the departure is at least seven days away. This rule applies to all fare types, including non-refundable ones. After the 24-hour window, the policy depends on the specific fare.

For Economy Saver or Basic fares, tickets are non-refundable. Economy Basic Plus fares are refundable but usually involve a cancellation fee, while Economy Flex fares are fully refundable without a fee. In Premium Economy, Basic fares are non-refundable, Basic Plus fares can be canceled with a fee, and Flex fares are fully refundable.

Business Class and First Class follow similar rules. Basic fares are non-refundable. Basic Plus fares can be canceled for a fee, which is generally higher than in economy. Flex fares in Business and First Class are fully refundable if canceled before departure.

If Lufthansa cancels a flight, passengers are entitled to a full refund or a free rebooking. In the event of a medical emergency or death of the passenger or an immediate family member, cancellation fees may be waived if proper documentation is provided.

Refunds for credit card payments are usually processed within seven business days, while refunds for cash or check payments may take up to 20 business days. For award tickets, there is generally a cancellation fee, and any miles used will be redeposited after cancellation.

Passengers should review the specific fare conditions at the time of booking to understand the rules that apply to their ticket.