JetBlue Airways offers a cancellation policy designed to provide flexibility while considering the type of fare purchased and the timing of cancellation. One of the key features of JetBlue’s policy is the 24-hour risk-free cancellation window. If you book a flight at least seven days before departure, you can cancel within 24 hours of booking without any cancellation fees, and receive a full refund to your original form of payment. This applies across most fare types, except for some restrictions on Blue Basic fares. Beyond this 24-hour window, cancellation rules and fees vary depending on the fare class.

JetBlue’s Blue Basic fares, which are the airline’s most restrictive and lowest-priced basic economy tickets, are non-refundable and subject to cancellation fees if canceled after the 24-hour risk-free period. Specifically, a cancellation fee of $100 per person applies for travel within North America, Central America, and the Caribbean, while for other routes, the fee is $200 per person. Changes and cancellations for Blue Basic tickets are limited, and same-day changes are not available for this fare class. For other fare types such as Blue, Blue Plus, Blue Extra, and Mint, JetBlue generally does not charge cancellation fees, but passengers may be responsible for any difference in fare when making changes or cancellations. Refundable fares, including refundable Mint tickets, allow cancellations anytime before departure with a full refund to the original payment method.

If you cancel a non-refundable ticket after the 24-hour window, JetBlue typically provides the value of the ticket as travel credit deposited into the passenger’s JetBlue Travel Bank. This credit is valid for one year from the date of issuance and can be used toward future JetBlue flights. Travel credits are usually available immediately after cancellation, offering flexibility for future travel plans. Passengers who cancel via JetBlue’s website or app avoid additional fees, but cancellations made through JetBlue’s customer support phone line incur a $25 fee per person.

JetBlue also provides special considerations for military personnel and their immediate families, waiving change and cancellation fees when travel plans are affected by deployment or transfer, upon verification. In cases of serious illness or death of the ticketed passenger or an immediate family member, JetBlue may consider waiving fees or issuing refunds upon submission of appropriate documentation such as a death certificate or medical records.

If JetBlue cancels your flight or there is a significant delay, passengers are entitled to a full refund regardless of fare type. JetBlue’s Customer Bill of Rights outlines compensation such as travel credits for controllable cancellations or delays. For example, if a flight is canceled within four hours of departure, passengers receive a $50 travel credit; if canceled after the scheduled departure time, the credit increases to $100. Additionally, JetBlue may provide meal vouchers and accommodations for passengers facing long delays or overnight disruptions due to controllable irregularities.

To cancel a JetBlue flight, passengers can log into their TrueBlue account on the JetBlue website or app, navigate to “Manage Trips,” select the reservation, and cancel online. This method avoids fees and provides immediate confirmation. If booked through a travel agent, cancellations must be coordinated through the agent. Refunds to credit cards typically process within 7 to 10 business days.

In summary, JetBlue offers free cancellations within 24 hours of booking for flights booked at least seven days in advance. Blue Basic fares incur cancellation fees after this window, while other fares generally do not charge fees but may require payment of fare differences. Non-refundable tickets canceled after 24 hours receive travel credits valid for one year. Flight cancellations by JetBlue entitle passengers to full refunds or compensation, and special circumstances may allow fee waivers. Passengers should review fare rules carefully and cancel promptly to maximize refund or credit benefits.