Yes, Norse Atlantic Airways does allow cancellations, but the process and eligibility for refunds depend on the fare type purchased and the timing of the cancellation.

24-Hour Risk-Free Cancellation

Norse Atlantic offers a 24-hour risk-free cancellation policy. If you cancel your flight within 24 hours of booking and the flight is scheduled to depart at least seven days later, you are entitled to a full refund. This policy applies to all fare types and is in compliance with U.S. Department of Transportation regulations. To utilize this policy, cancellations must be made directly through the airline's official channels. Bookings made through third-party agencies may not be eligible for this refund policy.

Cancellation Policies by Fare Type

• Economy Light and Premium Light Fares: These fares are non-refundable after the 24-hour cancellation window. If canceled within 24 hours of booking, a full refund is available, provided the flight is at least seven days away. Changes to the booking, such as date or name modifications, are not permitted.

• Economy Classic and Premium Classic Fares: Similar to the Light fares, these tickets are non-refundable after the 24-hour window. Cancellations made within this period qualify for a full refund. Modifications to the booking are allowed but may incur a change fee.

• Economy Flextra and Premium Flextra Fares: These fares offer greater flexibility, allowing changes up to one hour before departure without incurring a change fee. Cancellations made within 24 hours of booking are fully refundable. However, if canceled after the 24-hour window and within two days of departure, passengers receive a travel credit valid for 12 months. Cancellations made within two days of departure are non-refundable.

Refund Processing

Refunds for eligible cancellations are typically processed within seven to fourteen business days and are credited back to the original form of payment. In cases where the booking was made using a gift certificate, the refund may be issued as an electronic travel certificate. It's important to note that travel credits are valid for 12 months from the date of issuance and are non-transferable.

Special Circumstances

In exceptional cases, such as medical emergencies or bereavement, passengers may be eligible for a refund or rebooking without additional fees, provided they can provide appropriate documentation. These requests are handled on a case-by-case basis and require direct communication with the airline's customer service.

Cancellation Process

To cancel a flight with Norse Atlantic Airways, passengers can visit the airline's official website and access the "My Trips" section, where they can initiate the cancellation process. Alternatively, passengers can contact the airline's customer service through their dedicated contact forms or by email. It's important to note that Norse Atlantic does not offer a customer service phone number.

In summary, while Norse Atlantic does allow cancellations, the ability to receive a refund depends on the fare class and timing of the cancellation. Passengers should act quickly within the 24-hour window to ensure a full refund. For other cancellations, travel credits may be available, especially with more flexible fare options. Always check the terms at booking and contact the airline directly for assistance.