Yes, Norse Atlantic Airways allows passengers to cancel their flights, but the possibility of a refund and any associated fees depend on the fare type and the timing of the cancellation.

24-Hour Cancellation Policy

In compliance with U.S. Department of Transportation regulations, Norse Atlantic offers a 24-hour cancellation policy. This means that if you cancel your flight within 24 hours of booking and your flight is scheduled to depart at least seven days later, you are entitled to a full refund. This policy applies to all fare types, including Economy Light, Economy Classic, Premium Light, Premium Classic, Economy Flextra, and Premium Flextra.

Cancellation Policies by Fare Type

• Economy Light and Premium Light: These fares are non-refundable after the 24-hour cancellation window. If you cancel within 24 hours of booking, you receive a full refund, provided the flight is at least seven days away. After this period, the fare becomes non-refundable.

• Economy Classic and Premium Classic: Similar to the Light fares, these tickets are non-refundable after the 24-hour window. Cancellations made within this period qualify for a full refund. Modifications to the booking are allowed but may incur a change fee.

• Economy Flextra and Premium Flextra: These fares offer greater flexibility. You can make changes up to one hour before departure without incurring a change fee. If you cancel within 24 hours of booking, you receive a full refund. Cancellations made after the 24-hour window but more than two days before departure result in a travel credit valid for 12 months. Cancellations within two days of departure are non-refundable.

Refund Processing

Refunds for eligible cancellations are typically processed within 7 to 14 business days and are credited back to the original form of payment. If the booking was made using a United Gift Certificate, the refund may be issued as an electronic travel certificate.

Special Circumstances

In exceptional cases, such as medical emergencies or bereavement, passengers may be eligible for a refund or rebooking without additional fees, provided they can provide appropriate documentation. These requests are handled on a case-by-case basis and require direct communication with the airline's customer service.

Contacting Customer Service

Norse Atlantic does not offer a customer service phone number. Instead, passengers can submit formal complaints and help requests using the airline's dedicated contact forms. For less formal inquiries or concerns, passengers can email the airline at: [email protected] These channels are ideal for addressing issues related to flight disruptions, unsatisfactory service, or general inquiries.

Conclusion

In summary, Norse Atlantic Airways does allow cancellations, but the refund and cancellation policies vary depending on the fare type and timing. Understanding the specific terms and conditions of your fare type and acting promptly can help ensure you receive any refund or credit you may be entitled to.