Norse Atlantic Airways allows cancellation within 24 hours of booking if the flight is scheduled at least seven days later. During this 24-hour period, you can cancel your booking and receive a full refund to your original payment method. This applies to all fare types, including Economy Light, Economy Classic, Economy Flextra, Premium Light, Premium Classic, and Premium Flextra. After the 24-hour window, cancellation rules depend on the fare type and how close you are to the flight departure.

For non-refundable fares like Economy Light, Economy Classic, Premium Light, and Premium Classic, cancellations made after 24 hours or less than seven days before the flight are not eligible for a refund or travel credit. Only government taxes may be refunded minus any administrative fees. For more flexible fares such as Economy Flextra and Premium Flextra, if you cancel after the 24-hour period but more than two days before the flight, you receive a travel credit valid for twelve months. Cancelling less than two days before departure results in forfeiting the fare entirely.

If Norse cancels your flight, you are entitled to a full refund or free rebooking, regardless of your ticket type. Special cases like medical emergencies or military orders may allow refunds outside standard policies if you provide documentation. Refunds are usually processed within seven to fourteen business days to your original payment method. Travel credits from Flextra fare cancellations appear in your Norse account within a few days.

To cancel your booking, log in to the “Your Trips” section on Norse’s website using your booking reference and last name. Select the cancellation option and follow the prompts. You can also contact customer support via email or chatbot. Norse does not offer a dedicated phone line, and some passengers report needing persistence when seeking assistance.

Norse enforces a strict no-show policy. If you do not cancel and miss your flight, you will lose the entire ticket value and any additional services purchased. This makes it important to cancel within the allowed time to avoid losing money.

In summary, Norse allows full refunds if you cancel within 24 hours of booking for flights at least seven days away. After that, non-refundable fares do not qualify for refunds, while Flextra fares offer travel credits if canceled early enough. Refunds typically take one to two weeks to process. Always cancel promptly to avoid losing your ticket value.