Delta Airlines’ refund policy depends largely on the type of ticket purchased and the circumstances surrounding the cancellation or change. Passengers holding refundable tickets have the most flexibility; they can cancel their flight at any time before departure and receive a full refund to the original payment method. This applies to higher-tier fares such as refundable Main Cabin, Comfort+, First Class, Delta Premium Select, and Delta One tickets. The refund process for these tickets is generally straightforward and refunds are typically processed within days to weeks depending on the payment method used.

For non-refundable tickets, Delta’s policy is different. Generally, passengers are not eligible for a cash refund if they cancel their non-refundable ticket. Instead, they may receive an electronic credit (eCredit) equal to the value of the unused ticket minus any cancellation fees. This eCredit can be used for future travel on Delta, usually within one year from the original ticket issue date. This approach gives some flexibility to passengers while still protecting the airline from lost revenue. Delta no longer charges change or cancellation fees on many non-refundable tickets originating in North America, but cancellation fees may still apply for tickets issued outside this region.

Delta also provides a 24-hour risk-free cancellation window. If a ticket is purchased directly from Delta’s website or app, and the flight departure is at least 24 hours after the booking, passengers can cancel within 24 hours of purchase and receive a full refund, no matter the fare type. This policy is useful for travelers who want to confirm their plans but might need to change them soon after booking without penalty.

If Delta cancels a flight or makes a significant schedule change, passengers are entitled to a full refund, regardless of whether their ticket was refundable or not. Significant changes typically include delays of more than 90 minutes, cancellation of the flight, or rerouting that does not meet the passenger’s original schedule. In these cases, passengers can choose to receive a refund or be rebooked on another flight. This policy protects travelers from losing money due to disruptions outside their control.

In exceptional situations, such as a serious illness or other emergencies, Delta may issue refunds on non-refundable tickets if appropriate documentation is provided. This offers passengers additional support in unforeseen circumstances.

To request a refund, passengers can manage their bookings online through Delta’s website or mobile app. The “My Trips” section allows easy cancellation and refund requests. Alternatively, contacting Delta’s customer service by phone or email is also an option. It is important to keep all travel documents, including booking confirmations and boarding passes, as these may be required to support refund claims.

Overall, Delta Airlines’ refund policy is designed to provide options and flexibility depending on the fare purchased and the situation. Refundable tickets offer straightforward refunds, while non-refundable tickets generally provide travel credits instead of cash refunds. Passengers affected by flight cancellations or major schedule changes have a right to a full refund. Understanding these policies helps travelers plan better and know their rights when cancellations or changes occur.