You can cancel a Norse Atlantic Airways flight, but the cancellation policy depends on the fare type and when you cancel. If you cancel within 24 hours of booking and the flight is at least seven days away, you can get a full refund. This applies to all fare types if booked directly through the airline. After the 24-hour window, the rules vary by ticket class. Economy Light and Premium Light tickets are generally non-refundable and do not allow changes or cancellations without losing the ticket value. Economy Classic and Premium Classic fares offer some flexibility; if canceled after the 24-hour window, passengers usually receive a travel credit in the airline’s travel bank, minus a cancellation fee. This credit can be used for future travel within 12 months of the original booking date. Economy Flextra and Premium Flextra tickets are the most flexible, allowing full refunds if canceled at any time before the flight without cancellation fees, though changes like date or name modifications may not be permitted.

Refunds for eligible cancellations are usually processed within one to two weeks and are returned to the original payment method. Travel credits are non-transferable and expire 12 months after issuance. In special cases like medical emergencies or bereavement, passengers may request refunds or fee waivers by providing proper documentation. These cases are handled individually through the airline’s customer service.

Norse Atlantic does not offer a direct customer service phone line; cancellations and refund requests must be done through their official website or email contact forms. Because of this, passengers should familiarize themselves with the specific cancellation rules before booking to avoid surprises. Planning ahead is important since the airline’s cancellation and refund policies vary considerably based on fare type, and customer support options are limited.

In summary, you can cancel a Norse Atlantic flight, but whether you receive a refund or travel credit depends on your ticket type and when you cancel. The 24-hour risk-free cancellation period allows full refunds shortly after booking. After that, Basic fares offer little or no refund, while more flexible fares allow refunds or credits. Understanding these rules helps manage your booking and cancellations effectively.