You can get a refund from LATAM Airlines depending on several conditions, including the ticket type, when you cancel, and how the booking was made. If you purchase your ticket directly from LATAM’s official website, app, call center, or sales offices, you have a 24-hour grace period after booking during which you can cancel your flight and receive a full refund, as long as the flight date is at least seven days away. This applies to almost all fare types, including discounted tickets. However, if your ticket was purchased through a travel agency or a third-party website, you will need to follow their refund policies.
After this 24-hour window, whether you can get a refund depends largely on your fare class. Refundable tickets, which are usually flexible or premium fares, allow you to cancel at any time before the flight and get your money back in full. On the other hand, non-refundable tickets often do not qualify for a cash refund after this period, but LATAM may offer you a travel voucher or credit for future bookings, typically minus any cancellation fees.
To request a refund, you should log into your LATAM account and access the “My Trips” section. There, you can select your flight and proceed with the refund request. If you booked without an account, you can still retrieve your reservation using your confirmation code and last name or the email used during purchase. Refunds for optional services like seat selection or baggage might be credited to your LATAM Wallet rather than refunded directly.
Refund processing times generally range from seven to ten business days for credit or debit card payments, but other payment methods might take longer, up to twenty days. If LATAM cannot refund the payment method you originally used, the refund will be credited to your LATAM Wallet, which can be used toward future flights or transferred to your bank account within a few days.
In special situations, such as medical emergencies or the death of a passenger or close relative, LATAM may offer more leniency. You would need to provide relevant documentation and notify the airline before the flight’s scheduled departure. Refunds in these cases may take longer but are usually processed within about thirty days.
In conclusion, LATAM Airlines allows refunds primarily during the first 24 hours after booking or when you hold a refundable ticket. For other fare types, refunds might not be cash-based but given as travel credits. Always review the specific fare rules tied to your ticket and act quickly if you want to request a refund. If your booking was made through a third party, you must contact them directly to handle cancellations and refunds.