Yes, you may be eligible for a refund from Norse Atlantic Airways, but the amount and process depend on your ticket type and when you cancel.

If you cancel within 24 hours of booking and your flight is at least 7 days away, you are entitled to a full refund, regardless of your fare type. This policy applies to all fare classes, including Economy Light, Economy Classic, Premium Light, Premium Classic, Economy Flextra, and Premium Flextra. To utilize this policy, cancellations must be made directly through the airline's official channels. Bookings made through third-party agencies may not be eligible for this refund policy.

After the 24-hour window, the cancellation policies vary based on the fare type:

• Economy Light and Premium Light: These fares are non-refundable after the 24-hour cancellation window. If canceled within 24 hours of booking, a full refund is available, provided the flight is at least 7 days away. Changes to the booking, such as date or name modifications, are not permitted.

• Economy Classic and Premium Classic: Similar to Economy Light and Premium Light, these tickets are non-refundable after the 24-hour window. Cancellations made within this period qualify for a full refund. Modifications to the booking are allowed but may incur a change fee.

• Economy Flextra and Premium Flextra: These fares offer greater flexibility, allowing changes up to 1 hour before departure without incurring a change fee. Cancellations made within 24 hours of booking are fully refundable. However, if canceled after the 24-hour window and within 2 days of departure, passengers receive a travel credit valid for 12 months. Cancellations made within 2 days of departure are non-refundable.

Refunds for eligible cancellations are typically processed within 7 to 14 business days. The refund will be credited back to the original form of payment. In cases where the booking was made using a United Gift Certificate, the refund may be issued as an electronic travel certificate. It's important to note that travel credits are valid for 12 months from the date of issuance and are non-transferable.

In exceptional cases, such as medical emergencies or bereavement, passengers may be eligible for a refund or rebooking without additional fees, provided they can provide appropriate documentation. These requests are handled on a case-by-case basis and require direct communication with the airline's customer service.

Norse Atlantic Airways does not offer a customer service phone number. Instead, passengers can submit formal complaints and help requests using the airline's dedicated contact forms. For less formal inquiries or concerns, passengers can email the airline at:

To cancel your flight, visit the "Manage My Booking" section on the Norse Atlantic Airways website. Enter your booking reference and last name to access your reservation. Follow the prompts to cancel your flight and request a refund or travel credit, depending on your fare type and cancellation timing.

It's advisable to cancel your flight as soon as possible to avoid any cancellation fees. Having all the necessary information on hand, such as the booking reference and last name, and double-checking the cancellation policy to ensure eligibility for a refund, can also expedite the process.