You can cancel your Aeromexico flight and may be able to get a refund, depending on the type of ticket you purchased, how soon you cancel, and the reason for your cancellation. If you cancel your ticket within 24 hours of booking and your flight is at least seven days away, Aeromexico allows you to get a full refund. This 24-hour policy applies even to the lowest fare types, giving passengers a short window to change their minds without penalties. After the 24-hour period, your refund eligibility depends on the fare class you chose at the time of booking.

Aeromexico offers both non-refundable and refundable fare types. If you purchased a non-refundable ticket, such as a Basic fare, you will not get your money back if you cancel. However, you may receive a travel voucher or credit, usually valid for up to one year, which you can use toward a future flight. Some other fare types like Classic or AM Plus may allow cancellations with a fee, and the remaining value can also be returned as a voucher. If you purchased a flexible or fully refundable fare, such as Flexible Classic, Flexible AM Plus, or Premier One, you can cancel at any time before departure and receive a full refund to your original payment method.

In addition to the type of fare, the timing of your cancellation affects how much money you can recover. Aeromexico may charge a cancellation fee if you cancel outside the 24-hour window, unless your fare is fully refundable. Fees vary by route and fare class, and can range from around $100 to several hundred dollars. If you cancel too close to departure or fail to show up for your flight, you may lose the entire value of your ticket unless your fare specifically allows refunds or changes.

There are also exceptions for special situations. If your flight is canceled or significantly delayed by Aeromexico, you are usually entitled to a full refund or the option to rebook at no additional cost. In cases of emergency, such as serious illness, a family death, or travel restrictions, the airline may waive change or cancellation fees if you provide valid documentation like a death certificate or medical note.

Refunds are generally processed back to your original payment method. For credit card purchases, it may take about seven to ten business days. For other forms of payment, such as cash or bank transfers, it could take up to 20 business days. If you cancel and receive a voucher instead of a refund, that voucher is usually valid for one year from the issue date.

To cancel your flight, you can go to Aeromexico’s website and manage your booking online. You can also contact customer service or go to the nearest Aeromexico ticket office. If you booked your flight through a travel agency or third-party website, you must contact them directly to cancel or request a refund. Knowing your fare rules and acting quickly can help you avoid extra fees and increase your chances of getting a refund.