You can cancel your Aeromexico flight and get a refund in some situations, but it depends on the type of ticket you bought and when you decide to cancel. If you purchased a fully flexible or refundable ticket, you are allowed to cancel your flight at any time before departure and receive a full refund without any penalties. These tickets usually cost more, but they offer the most flexibility for travelers who might need to change their plans. Refunds for these tickets are typically processed quickly and returned to the original form of payment.

For most travelers, especially those who booked economy or discounted fares, the tickets are non-refundable. If you cancel a non-refundable ticket, you likely won’t get your money back in cash, but Aeromexico might offer you a travel credit or voucher for future use. This credit is usually issued after deducting a cancellation fee, which can vary depending on your route and fare class. The travel voucher is typically valid for one year from the date it’s issued and can be used to book a new flight with Aeromexico. It’s important to cancel before the flight departs, because if you miss the flight without canceling, your ticket will be considered a no-show and you may lose the entire value.

Aeromexico also offers a 24-hour grace period for cancellations. If you booked your ticket and then cancel it within 24 hours, and your flight is at least seven days away, you can get a full refund. This policy applies to most fare types and is especially helpful for passengers who change their minds shortly after booking. It’s best to check the exact terms on your booking confirmation to make sure your ticket qualifies.

In some cases, Aeromexico cancels or changes flights due to operational reasons. If your flight is canceled by the airline, or if there’s a significant schedule change, you’re entitled to a full refund or the option to rebook at no extra cost. These refunds apply to all passengers, no matter what type of fare they originally booked. Aeromexico generally contacts affected passengers with rebooking options, but you can also request a refund through their website or customer service.

In special situations like serious illness, death in the family, or emergencies, Aeromexico may review refund requests for non-refundable tickets. You will need to provide documentation, such as a medical certificate or legal paperwork, and the airline may waive the cancellation fee or issue a credit, depending on the case. Each request is handled individually and approval is not guaranteed.

To cancel your flight, go to the Aeromexico website and use the “Manage Trip” feature. You can also call customer support or visit an Aeromexico ticket counter. Refunds may take a few days to appear, depending on how you paid. In short, getting a refund for an Aeromexico flight is possible, but it depends on your ticket type, timing, and reason for canceling. Reading your fare rules carefully before canceling helps avoid surprises.