If you decide to cancel your Aeromexico flight, whether you can get a refund depends mainly on your ticket type and when you cancel. If you cancel within 24 hours of booking and your flight is scheduled to depart at least seven days later, Aeromexico allows a full refund regardless of the ticket class. This policy applies when you book directly with Aeromexico through their website, app, or call center. After this 24-hour period, the refund rules change based on the fare you bought.

For flexible tickets, such as Flexible Classic or Premier fares, you can cancel anytime before your flight and receive a full refund to your original payment method. These tickets cost more but give you the freedom to change plans without losing money. On the other hand, non-refundable tickets like Basic, Classic, or AM Plus fares usually cannot be refunded after 24 hours. Instead, if you cancel a non-refundable ticket, Aeromexico often provides an electronic credit or voucher. This credit can be used for future travel with the airline and is valid for about one year.

If your flight is canceled by Aeromexico, you are entitled to a full refund or a free rebooking on another flight, even if your ticket was non-refundable. In cases where you need to cancel due to emergencies such as illness, death in the family, or official orders, the airline may grant a refund on non-refundable tickets if you provide proof. For award tickets booked with miles, canceling usually results in a refund of your miles minus any fees.

Refunds typically take between seven and twenty business days to process, depending on the original form of payment. Credit card refunds tend to be faster, while other payment methods may take longer. You can cancel your flight and request a refund by going to the Aeromexico website or mobile app and accessing the “Manage Booking” section. If you booked through a travel agent or third party, you should contact them directly.

In summary, Aeromexico offers refunds if you cancel within 24 hours of booking or if you have a flexible fare. Non-refundable tickets generally do not qualify for cash refunds after the initial 24-hour window but can be converted into travel credits. When Aeromexico cancels your flight, you always have the right to a refund or free rebooking. Understanding your ticket type and cancellation deadlines helps avoid extra fees and ensures you get the best refund option available.