If you cancel your Aeromexico flight, whether you receive a refund depends on the type of ticket you purchased and when you cancel. If you cancel within 24 hours of booking and your flight is at least seven days away, you are eligible for a full refund, no matter which fare type you selected. This rule applies to tickets purchased directly through Aeromexico’s official channels, such as their website, mobile app, or call center. After the 24-hour window, the refund policy varies based on the fare class. If you purchased a flexible fare, such as Flexible Classic or Premier, you can cancel at any time before the flight departs and receive a full refund to your original form of payment. These fare types usually cost more but offer the benefit of flexibility if your travel plans change.

If your ticket is non-refundable, such as Basic, Classic, AM Plus, or non-flexible Premier fares, you will not get a cash refund after the 24-hour grace period. However, you may be eligible to receive an electronic credit voucher instead. This credit is usually valid for up to one year and can be used for future travel with Aeromexico. In some cases, the airline offers more than the original ticket value in credit to encourage rebooking rather than canceling entirely. If you cancel close to the departure time, especially within 24 hours of the flight, you may also be charged a cancellation fee, depending on the fare rules. These fees vary by fare type and destination.

If Aeromexico cancels your flight for any reason, you are entitled to a full refund or the option to rebook your trip without penalty. This applies even if your original ticket was non-refundable. In cases involving special circumstances like a medical emergency, death of an immediate family member, or legal and military obligations, Aeromexico may approve a full refund for non-refundable tickets if proper documentation is provided. If you purchased your ticket using airline miles or points, your refund would typically be returned in the form of miles and any taxes paid may also be refunded, sometimes minus a small fee.

Refunds are usually processed within a few business days for credit card payments, though it may take longer depending on your bank. If you paid with cash or another method, the refund could take up to several weeks. You can request a cancellation and refund through the Aeromexico website, mobile app, or customer service phone line. In summary, Aeromexico allows cancellations with refunds under certain conditions, depending on fare type, timing, and circumstances. Refundable tickets offer the most flexibility, while non-refundable fares often result in travel credit unless canceled within the initial 24-hour period.